Refund policy

At Niyva, we take great care to ensure you receive high-quality products. If there is any issue with your order, we are here to help.

✅ Eligibility for Return / Exchange

We accept returns or exchanges only if:

  • You received a damaged or defective product, OR
  • You received the wrong product

You must inform us within 14 days from the date of delivery.

❌ Returns NOT Accepted For

To maintain fairness and hygiene, returns are not accepted for:

  • Color variation due to lighting or screen brightness
  • Change of mind / dislike of product
  • Incorrect order placed by customer
  • Minor weaving differences, thread pulls, or fabric variations common in sarees
  • Used, washed, or altered products
  • Sarees without original packing, blouse pieces cut, or tassels removed

✅ Mandatory: Unboxing Video

A continuous uncut unboxing video is required for all return claims.
This helps us verify the issue and process your request quickly.

✅ Return Process

  • Contact us on WhatsApp or email within 7 days of delivery.
  • Share the unboxing video and photos clearly showing the issue.
  • Once approved, return shipping instructions will be provided.
  • The saree must be returned in unused, unwashed, and original condition with all tags and packaging.

✅ Refund Process

Refunds are issued only after we receive and inspect the returned item.

Refunds will be processed as:

  • Store credit / coupon code (fastest option), OR
  • Bank/UPI refund (takes 3–7 business days after approval)

Shipping charges are non-refundable.

✅ Damaged During Return Transit

If the product is damaged during return transit due to poor packing, refund may be denied.
Please pack the item securely.

✅ Order Cancellations

Orders can be cancelled only before shipping.
Once dispatched, cancellation is not possible.