Terms of service

Welcome to Niyva. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully.

✅ 1. General Information

  • This website is operated by Niyva.
  • By using our site, you agree to follow our Terms of Service, Shipping Policy, Return & Refund Policy, and Privacy Policy.

We may update or change these terms at any time without prior notice.

✅ 2. Product Information

  • We make every effort to accurately display product details, but colors may vary slightly due to lighting and screen settings.
  • Minor differences in fabric, weaving, or prints are normal and not considered defects.
  • Product availability, descriptions, and pricing may change without notice.

✅ 3. Accuracy of Billing & Account Information

You agree to provide correct name, address, phone number, and email at checkout.
Orders with incorrect or incomplete information may be delayed or cancelled.

✅ 4. Order Acceptance & Cancellation

  • After placing an order, you will receive an order confirmation.
  • Niyva reserves the right to refuse or cancel any order due to:
  • Incorrect pricing
  • Inaccurate product information
  • Suspicious or fraudulent activity
  • Once an order is shipped, it cannot be cancelled.

✅ 5. Pricing

  • Prices shown are in INR (₹) and include product cost only.
  • Shipping charges, if applicable, will be added at checkout.
  • Prices may change at any time without notice.

✅ 6. Delivery & Courier

  • We ship through trusted courier partners such as Delhivery, Xpressbees, Ecom Express, and India Post.
  • Delivery timelines are estimates and may vary based on pincode and courier conditions.
  • Niyva is not responsible for delays caused by courier partners or external factors like weather, festivals, or strikes.

✅ 7. Returns & Refunds

Our Return & Refund Policy applies to all orders.

  • Returns are accepted only for damaged or wrong products.
  • Claims must be made within 7 days of delivery.
  • An uncut unboxing video is mandatory for all return requests.
  • No returns for color variations, dislike, wrong choice, or size/fitting issues.

✅ 8. Prohibited Uses

You agree not to use the website:

  • For illegal or unauthorized purposes
  • To harm, annoy, or misuse services
  • To upload viruses, harmful code, or spam
  • To violate any laws or rights of others

✅ 9. Intellectual Property

All content on this website, including text, images, graphics, and designs, is the property of Niyva and may not be copied or reproduced without permission.

✅ 10. Limitation of Liability

Niyva is not liable for:

  • Delays in delivery
  • Damage during transit (if not reported with unboxing video)
  • Loss due to customer misuse or incorrect handling
  • Errors in product color due to device screen differences